Covid-19 FAQ

COVID-19 SAFETY PLAN

To minimize the risk of transmitting COVID-19 between Quest Reality Games staff or guests, all employees and guests are expected to adhere to the following.

What you can expect from us:

  • Enhanced cleaning and disinfection of shared areas and high contact surfaces
  • Frequent hand washing and use of hand sanitizer
  • Staff wearing face masks
  • Contactless booking system with online payment and waiver
  • Spaced out booking times
  • Only one group in waiting room at a time
  • Separate entrance and exit doors
  • Workstations with 2 metres separation
  • We will ask a short health questionnaire of all guests before entry

What we ask of you:

  • All guests are required to wear face masks while in our facility
  • Reserve online for a contactless booking process
  • Complete our waiver prior to arriving for you game play
  • Keep 2 metres between yourself and other customers or Game Masters
  • Wash hands before and after game play
  • Use the supplied hand sanitizer in the escape room
  • Follow directions and instructions of our staff
  • Stay away if you are unwell or are experiencing any symptoms associated with COVID-19
  • Be understanding if our staff do not permit you to play if you are unwell or exhibiting any symptoms associated with COVID-19
  • If you are unwell or are experiencing any symptoms (fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache, sore throat), all guests and staff are expected to stay home. If you are displaying symptoms of COVID-19, refer to HealthLink BC at 811.

If you have travelled recently, or if you’ve been exposed to someone who has COVID-19, we ask

We have modified our operations to maximize physical distancing efforts, including allowing only one group of players into our lobby and waiting room at one time.

We have allocated one set of doors for entry to our building and one set for exiting, to limit individual groups from coming into contact with one another.

Our Game Masters will be handling opening doors for guests to minimizing contact.  We are providing free hand sanitizer for guest use at our front desk and in all of our game rooms.

We have modified our booking schedule to maximize physical distancing.

We have implemented a regular, frequent cleaning and sanitizing regime, including sanitizing our game rooms between each game play.

We have moved to contactless operations by taking payments online and completion of waivers online.

You can book online, or by calling us at 250-800-1008.

Our waiver is available online.  Guests are asked to complete it in advance, in order to support our physical distancing efforts in our store, and to support our efforts for a contactless experience.  If you are unable to complete the waiver in advance online, you can complete it in our store prior to your game play by scanning a QR code with your own device.

Yes. We offer two online games games that can be played with friends and family in the comfort of your own home, The Pegasus Project and Case-Solving Investigators.

To support our contactless experience and support our physical distancing efforts, we are now only accepting payment online, in advance of your game play.  We will not be accepting cash at this time.

We are currently accepting MasterCard, Visa, American Express, and Visa Debit.

Guests are asked to arrive no more than 15 minutes in advance of your game play.

To support our physical distancing efforts, our doors will be locked.  When you arrive, please call us at 250-800-1008 and notify us of your arrival.  One of our Game Masters will greet you at the door, and explain our safety protocols prior to opening the door.  When our waiting room is available, one of our Game Masters will open the door for you and guide you to our waiting room.

We encourage guests NOT to bring valuables with them.  Cell phones will NOT be permitted in the game rooms.  We will continue to provide free lockers.  Guest are encouraged to share lockers among their teammates to minimize contact, and to bring whatever valuables they can (e.g. jackets, purses, etc, but not cell phones) into the game rooms with them. Use of cell phones in the game room will result in immediate forfeiture of your game play, without refund

Yes! Walk-ins are welcome at any time during our hours of operation. However, players will have to book and pay on-line or call us at 250-800-1008 and a Game Master can assist you with your booking.

We are not accepting bookings for birthday party packages at this time.  For those who have already paid a deposit, if you choose we will continue to hold your credit until such time as it is deemed safe to hold parties in our party room.  Alternatively, you can apply your credit towards a game play only.

General FAQ

We are open 7 days a week 1pm to 10pm. We are open most statutory holidays, follow us on Facebook for details.

Cancellations made within 24 hours of the game date and time will incur a cancellation fee of the minimum number of players for the room.

Birthday party deposits are non-refundable and non-transferrable. 

Bookings for 3+ games and/or bookings outside of our operating hours must be paid in full at time of reservation, payment is non-refundable and non-transferrable.

All of our games are designed with all ages in mind, so children of all ages are welcome.

We require an adult player to supervise any children under the age of 14.

How successful any players are is dependent upon their individual experience and development, and the composition of the players in the group.

Escape Rooms: Rosewood Manor 2-6 players, Secrets of the Great Pyramid 2-8 players, Sorcerer’s Lair 4-10 players and Abduction! 2-8 players. Case-Solving Investigators 2-8 players.

Cluetivity’s Magic Portal 2-6 players per iPad is recommended.

No!  Escape games are designed to test all your mental faculties, and are intended to be played sober. We do not allow intoxicated players in any of our themes.

Your booking for any of our games is private.

Yes, your booking confirmation will have a link to the online waiver, or you can find it here.

Yes. For more information about these bookings, please contact info@questrealitygames.com. All bookings made outside of our regular hours must be arranged at least 3 weeks prior to booking. Bookings outside of our operating hours must be paid in full at time of reservation, payment is non-refundable and non-transferrable.

For details on corporate events please contact us.

We are not accepting bookings for birthday party packages at this time.  You may still come and celebrate your birthday but the event room and children’s party packages are not available at this time.

 

Yes, we sell gift vouchers on-line . Gift vouchers are good towards one player for any of our indoor escape rooms or our outdoor Cluetivity games.

Gift vouchers are non-refundable.

Escape Game FAQ

No.  While some themes may have a bit of a spooky atmosphere, there are no jump scares. Our rooms are designed to be immersive and challenging, but our intention is never to scare you.

All of our themes are designed to have the same level of difficulty, and are meant to be extremely challenging. Each theme consists of different styles of puzzles, in order to challenge all of your mental faculties.  Of course, the puzzles among our various themes are all different, and whether players find some puzzles easier or more challenging to solve is unique to each individual.  Escape rooms are a learned skill, so the more familiar you are with them, the more likely you are to be successful in escaping.

Whether you’re new to escape rooms, or have done many before there is something in all of our themes for everyone!

No!  Smart phones and all recording devices are not permitted in any of our escape rooms.

Case-Solving Investigators FAQ

It’s an investigation game, developed by Quest Reality Games, where you and your team mates are rookie detectives.  Your team needs to find out what happened to Melanie Burton?! Investigate the scene – Analyze the evidence – Solve the case!

Case-Solving Investigators involves an “active” investigation scene, parents are strongly cautioned that some material may be inappropriate for children under 13, as it contains a realistic corpse, blood and gore.

No. Case-Solving Investigators is available as a live investigation game, played at Quest Reality Games, and also as an online game. Both versions contain the same material and have the same three scenarios to choose from. If you’ve played a live version and you wish to play an online version be sure to select a different scenario.

 

This is NOT an escape game, this is an investigation game that challenges your team to solve the mysterious death of Melanie Burton. However, like an escape game, smaller teams will be challenged more to find the clues, process the evidence, and solve the case. The game is private and you have 1.5 hrs to solve the mystery.

Cluetivity FAQ

Your game play includes an iPad for the group. 

Magic Portal and Operation Mindfall is set to be played for 1.5 hours in order to save the world! If you do not succeed within the game time, you will have the option of playing until you complete the game which is typically 1-2 hours long.

Yes.  Up to 3 groups can play head-to-head and challenge each other for the fastest time and highest score. To have more than 3 groups challenge each other please contact us for special arrangements.

Rain capes and an umbrella are provided.

If the help of  the Goblin is not enough, our Game Masters are available for help at 250-800-1008.