1211 Wharf St Victoria BC

Frequently Asked Questions

General

We are open 7 days a week, Monday to Friday 3pm to 10pm and Saturday and Sunday 12pm to 10pm. We are open most statutory holidays! Follow us on Facebook for details.

Bookings must be paid in full at time of reservation.

Bookings occurring during our operating hours may be cancelled up to 24 hours from the scheduled start time. Changes made within 24 hours are subject to a minimum charge equal to the minimum number of players for that game (i.e. 2-4 players, depending on the game).

Bookings for 3 or more games or occurring outside of our operating hours are non-refundable and non-transferrable.

All of our games are designed with all ages in mind, so children of all ages are welcome.

We require an adult player to supervise any children under the age of 15.

How successful any players are is dependent upon their individual experience and development, and the composition of the players in the group.

Our escape rooms are different sizes and each accommodate a different number of players:

Rosewood Manor: 2-6 players

Secrets of the Great Pyramid: 2-8 players

Sorcerer’s Lair: 4-10 players

Victoria Noir: 2-8 players

No! Escape games are designed to test all your mental faculties, and are intended to be played sober. We do not allow intoxicated players in any of our themes.

No, your booking for any of our games is private.

Yes. For more information about these bookings, please contact info@questrealitygames.com. All bookings made outside of our regular hours must be arranged at least 3 weeks prior to booking. Bookings outside of our operating hours must be paid in full at time of reservation, payment is non-refundable and non-transferrable.

For details on corporate events and birthday parties please contact us! We have a private event room available.

Yes, we sell gift vouchers online. Gift vouchers are good towards one player for any of our indoor escape rooms.

Gift vouchers are non-refundable.

Booking

To minimize the risk of transmitting communicable diseases between Quest Reality Games staff or guests, all employees and guests are expected to adhere to the following.

What you can expect from us:

  • Cleaning and disinfection of shared areas and high contact surfaces
  • Frequent hand washing and use of hand sanitizer
  • Contactless booking system with online payment and waiver
  • Spaced out booking times

What we ask of you:

  • Keep 2 metres between yourself and other customers or Game Masters
  • Wash hands before and after game play
  • Use the supplied hand sanitizer
  • Follow directions and instructions of our staff
  • Stay away if you are unwell or are experiencing any symptoms associated with a communicable disease
  • Be understanding if our staff do not permit you to play if you are unwell
  • If you are unwell or are experiencing any symptoms (fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache, sore throat), all guests and staff are expected to stay home. If you are displaying symptoms of COVID-19, refer to HealthLink BC at 811.
  • If you have travelled recently, or if you’ve been exposed to someone who has COVID-19, we ask that you please refrain from entering our store.

We have implemented a regular, frequent cleaning and sanitizing regime, including sanitizing our game rooms between each game play.

We have adopted contactless operations by taking payments online.

You can book online or by calling us at 250-800-1008.

Our waiver is included in the online booking process. Only the person making the booking needs to sign the waiver.

To support our contactless experience and support our physical distancing efforts, we are now only accepting payment online or with contactless payment methods in-store.  We will not be accepting cash at this time.

We are currently accepting MasterCard, Visa, American Express, and Visa Debit.

We encourage guests NOT to bring valuables with them.  Cell phones will NOT be permitted in the game rooms.  We will continue to provide free lockers.  Guest are encouraged to share lockers among their teammates to minimize contact. Use of cell phones in the game room will result in immediate forfeiture of your game play, without refund.

Yes! Walk-ins are welcome at any time during our hours of operation. Walk-in availability is subject to openings in our schedule.

Escape Room FAQ

No. While some themes may have a bit of a spooky atmosphere, there are no jump scares. Our rooms are designed to be immersive and challenging, but our intention is never to scare you.

Our rooms vary in difficulty, with Victoria Noir having the lowest escape rate and Secrets of the Great Pyramid having the highest, but how hard you find each room to escape will depend on the people in your group! Each theme consists of different styles of puzzles in order to challenge all of your mental faculties. Whether players find some puzzles easier or more challenging to solve is unique to each individual. Escape rooms are a learned skill, so the more familiar you are with them, the more likely you are to be successful in escaping.

Whether you’re new to escape rooms or have done many before, there is something in all of our themes for everyone!

No! Smart phones and all recording devices are not permitted in any of our escape rooms.

Cluetivity FAQ

Your game play includes an iPad for the group.

Magic Portal and Operation Mindfall is set to be played for 1.5 hours in order to save the world! If you do not succeed within the game time, you will have the option of playing until you complete the game which is typically 1-2 hours long.

Yes. Up to 3 groups can play head-to-head and challenge each other for the fastest time and highest score. To have more than 3 groups challenge each other please contact us for special arrangements.

Rain capes and an umbrella are provided.

If the help of the Goblin is not enough, our Game Masters are available for help at 250-800-1008.
Case-Solving Investigators FAQ

It’s an investigation game, developed by Quest Reality Games, where you and your team mates are rookie detectives. Your team needs to find out what happened to Melanie Burton?! Investigate the scene – Analyze the evidence – Solve the case!

Case-Solving Investigators involves an “active” investigation scene, parents are strongly cautioned that some material may be inappropriate for children under 13, as it contains a realistic corpse, blood and gore.

 

No. Case-Solving Investigators is available as a live investigation game, played at Quest Reality Games, and also as an online game. Both versions contain the same material and have the same three scenarios to choose from. If you’ve played a live version and you wish to play an online version be sure to select a different scenario.

This is NOT an escape game, this is an investigation game that challenges your team to solve the mysterious death of Melanie Burton. However, like an escape game, smaller teams will be challenged more to find the clues, process the evidence, and solve the case. The game is private and you have 1.5 hrs to solve the mystery.

More questions? Please contact us and we’ll get right back to you!