FAQ: Case-Solving Investigators Online Game

BOOKING

Case-Solving Investigators online game is $49.99 (plus tax), suitable for players wanting to collaborate with other households, on multiple devices (additional seats must be purchased under the same booking for each device/household, each seat is $49.99).

The game will allow a maximum of 10 ‘seats’.  Each device that is used is considered a seat.  These devices can be in one household/location, or in different households/locations.  Note:  For multiple devices/households to play the same session, each seat must be purchased on the same booking.

The game will allow a maximum of 10 ‘seats’.  Each device that is used is considered a seat.  These devices can be in one household/location, or in different households/locations. Note:  For multiple devices/households to play the same session, each seat must be purchased on the same booking.

The game will allow a maximum of 10 ‘seats’.  Each device that is used is considered a seat.  These devices can be in one household/location, or in different households/locations. Note:  For multiple devices/households to play the same session, each seat must be purchased on the same booking.

Please contact us by telephone at 250-800-1008 or 877-237-0435 during our operating hours and we can add you to the booking and take payment.

Booking codes do not expire, but can only be used once. Once the booking code is entered into the game you have 2 hours to complete the game. NOTE:  If you exit the game after entering your booking code you will NOT be able to return.

Booking codes do not expire, but can only be used once.  NOTE:  If you exit the game after entering your booking code you will NOT be able to return.

Due to the digital nature of the game, we do not issue refunds.

START-UP

Booking codes can only be used once.  If you have made a mistake when entering your booking code, please contact us by telephone (250-800-1008 or 1-877-237-0435) during our operating hours.  Please do not contact us through social media or email, as they are not monitored in real time.

Please refer to our instruction videos contained in your confirmation email, and How to Play the Game document.

The game is designed to take approximately 90 minutes.  Some players may take more or less time. Once the booking code has been entered into the system you will have 2 hours to complete the game.

The game is designed to take approximately 90 minutes.  Some players may take more or less time. Once the booking code has been entered into the system you will have 2 hours to complete the game.

The game is designed to take approximately 90 minutes.  Some players may take more or less time. If you do not complete the game within the 2 hours your game will be over.

TECHINCAL

We do not have the ability to support technical issues relating to hardware devices, connectivity issues, etc. If you are experiencing technical difficulties specifically relating to the game, please contact us by telephone (250-800-1008 or 1-877-237-0435) during our operating hours.  Please do not contact us through social media or email, as they are not monitored in real time.

 

Download the file:

Download the file

Cancel the warning and navigate to settings:

In settings navigate to Security and Privacy, select Open Anyways:

Open:

Click to open file:

Open File

We Recommended an Intel i5 processor with 3.3 Ghz and 16GB RAM. Minimum requirements are an intel i5 with 2.6Ghz and 8GB of RAM. MacOS Mojave or Windows 10.

GAME PLAY

It’s an investigation game (available online and real life), developed by Quest Reality Games, where you and your team mates are rookie detectives.  Your team needs to find out what happened to Melanie Burton?! Investigate the scene – Analyze the evidence – Solve the case!

In order to obtain the password to the evidence folder, you must have first collected a sufficient amount of evidence.  Once you have collected sufficient evidence, return to the crime lab where Director Donovan will provide the password.

 

You can re-play Director Donovan’s video by exiting and returning to the crime lab.

You can advance through the videos by using the >> on the screen.

You can move directionally by either using the WASD or arrow keys on your keyboard.  You can move quickly through the scene by holding SHIFT with the WASD/arrow keys, or by clicking on the orange circles on the floor.  Use your mouse or trackpad to look around.

Once you have found evidence you wish to investigate, use your mouse to select it.

To open a door, use your mouse to click on the door handle.  Note:  Not all doors can be opened.

To open a door, use your mouse to click on the door handle.  If you’re having difficulties opening a door, try slightly shifting your mouse location.  Note:  Not all doors can be opened.

To select evidence, click on it with your mouse.  If you’re having difficulties selecting evidence, try slightly shifting your mouse location.

Each player can add a maximum of 7 items to their notebook. Once an item has been added it cannot be removed. We recommend coordinating with other players which evidence each of you will add to your notebooks.  Note:  You can return to the scene at any time to review evidence.

In order to return to the crime lab, you’ll need to leave the scene.  Check all doors until you find one that will allow you to exit the scene.

You’ll need an access card to access the scene.  Explore the crime lab to locate an access card.

You can use your mouse to zoom into the crime lab documents.  Click, hold, and drag to move around in the document once you have zoomed in.

Use the up/down arrows on your keyboard to move forward and backward through the pages in the crime lab documents.  Note:  Some documents are only one page.

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Use your devices audio settings to control volume.

To temporarily leave the game, press the ESC key.  This will detach your mouse and allow you to access other applications on your device.  To restart the game, return to the game window and press ESC.

No.  The game must be played in one session.  Booking codes can only be used once.  If you exit the game you will not be able to return.